Frequently Asked Questions – Gharedukaan

Simply browse products from local sellers, add items to your cart, and checkout. You can also order via WhatsApp by messaging the seller directly from their store page.

Yes! Many sellers on Gharedukaan accept WhatsApp orders. Visit the seller's store page and click the WhatsApp button to send your order directly.

Minimum order values vary by seller. Most sellers have a minimum order of ₹99-₹199. You can check the minimum order value on each seller's store page.

Currently, orders are delivered as soon as possible. Most local sellers deliver within 1-2 hours of order placement.

Since sellers are local to your area, most deliveries happen within 1-2 hours. Some sellers offer same-day delivery for orders placed before a cut-off time.

Delivery charges vary by seller and order value. Many sellers offer free delivery above a certain order amount (usually ₹199-₹499). Check the seller's page for specific delivery charges.

After placing your order, go to "My Orders" in your account or use the "Track Order" feature on the website. You'll receive live updates about your delivery status.

If your order is delayed, you can contact the seller directly or reach out to our support team. We'll help resolve the issue promptly.

We accept UPI, debit/credit cards, wallets, net banking, and Cash on Delivery (COD). All online payments are processed securely through Razorpay.

Yes, most sellers on Gharedukaan offer Cash on Delivery. You can select COD as your payment method during checkout.

If you're eligible for a refund, it will be processed within 5-7 business days to your original payment method. For COD orders, refund will be credited to your bank account.

Visit our "Sell Online" page and fill the registration form. It takes just 2 minutes. No investment or fees required to get started!

Registration is completely free. Gharedukaan charges a small commission on orders to maintain the platform, but there are no upfront costs.

You need basic KYC documents like Aadhaar card, PAN card, and bank account details. GST registration is optional but recommended for larger businesses.

Gharedukaan provides a complete seller dashboard where you can manage products, track orders, handle returns, and view payments — all from your phone or computer.

You handle your own delivery. Since your customers are nearby (within your delivery area), you can deliver personally or use your own delivery staff.

Go to "My Orders", select the order, and click "Return". Fill in the return reason and the seller will arrange for pickup or you can hand it back during next delivery.

You can cancel your order before it's shipped. Go to "My Orders" and click "Cancel Order". Once the order is out for delivery, cancellation may not be possible.

Return policies vary by seller and product category. Generally, most products can be returned within 2-7 days of delivery if they are damaged, defective, or not as described.