Privacy Policy

1. Information We Collect

At GharEdukaan, we collect information that you provide directly to us when you create an account, make a purchase, contact customer support, or interact with our platform. This includes:

• Personal details (name, email address, phone number)
• Delivery address and location information
• Payment information (processed securely via Razorpay)
• Order history and transaction details
• Device and browser information for platform optimization
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders from local sellers
• Communicate order updates, delivery status, and support responses
• Personalize your shopping experience and product recommendations
• Improve our platform, services, and user experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

3. Information Sharing

We share your information only with parties necessary to complete your transactions:

• Sellers: Name, delivery address, and phone number to fulfill your orders
• Delivery Partners: Address and contact details for order delivery
• Payment Processors: Razorpay processes payments securely; we do not store card details
• Analytics Services: Anonymized data to improve our platform

We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing through Razorpay, and regular security audits. Your data is stored securely on encrypted servers with restricted access.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. These include essential cookies for site functionality, preference cookies to remember your settings, and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt out of promotional communications
• Withdraw consent for data processing

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order data is retained for compliance and dispute resolution purposes as required by Indian law.

8. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or a prominent notice on our platform.

10. Contact Us

If you have questions about this privacy policy or your personal data, please contact us at privacy@gharedukaan.com.